"Hello, We are sorry to hear you've been experiencing problems when ordering on-line recently. Unfortunately when items are very low in stock this can sometimes cause an error to occur. It is a defence mechanism we have in place to stop an item being over-sold resulting in orders going through where the stock is already sold out. At the time of you ordering it is likely that another customer also has these same items or item in their basket. An error message would have shown on your screen to explain that the item is of low stock and will be held for you for a short period, during this time it recommends calling us so the order can be completed manually. I can confirm your order and payment was not successful. There is currently one item left in stock. I'm afraid we cannot reserve items so would recommend either providing card details over email or a PayPal email address so we can invoice you and process the order manually. Alternatively give us a call and this can be done over the phone. Kind regards" "Hello, Yes we can do the order over email. I will need all your details confirmed. Name of the card Billing address for the card 16 digit card number Expiry date CSV number Name of person at shipping address Shipping address Contact telephone for person signing for the parcel. Kind regards"